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How to control and maintain your screens, both remotely from the console and on the device itself.

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Can I reboot my signage screen remotely?

Yes. From the console:
  1. Open the Screens module and click the screen name to open its details.
  2. Click the three dots at the top-right and choose Reboot Display.
  3. Click Yes, Reboot to confirm.
Screen details page with Screen actions menu open showing Reboot Display and other remote maintenance options
The screen turns off completely and comes back up.

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What’s the difference between Reload Screen, Clear Cache, and Clear Data?

All three remotely maintain the Pickcel app; find them under the screen’s details via the three dots. Use the lightest option that fixes your issue:
  • Reload Screen: refreshes the app and re-fetches the latest schedule. Use it to confirm the screen is connected to the console and playing the scheduled content.
  • Clear Cache: clears locally stored scripts and schedule definitions, re-fetches them from the console, and reloads the screen. Use it when content or the schedule isn’t playing correctly and a reload didn’t help.
  • Clear Data: deletes all downloaded files (media and scripts) from local storage, then re-downloads and plays the current content. Use it when media looks corrupted or won’t play.
Use Clear Data carefully, especially on slow or unstable internet: the device has to re-download everything from scratch.

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Can I take a screenshot of what’s playing on a screen?

Yes, you can capture a real-time screenshot to see what’s running:
  1. Log in to the Pickcel console.
  2. Open the Screens module and click the screen name to open its details.
  3. Click the screenshot icon; the captured screenshot appears there a few seconds later.
Screen details page with the Screenshot button and a captured preview of what is playing on the screen
Not all media players or screen types support remote screenshots.

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Can I refresh all my screens at once?

Not directly from the console today. Screens are refreshed one at a time from each screen’s details view, so there’s no single bulk-refresh action. If you need to refresh all your screens at once, reach out to the support team and they’ll help you out.

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Do I need to launch the Pickcel app every time I switch on the device?

No. The Pickcel app starts automatically whenever the device is powered on.

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How do I check the Android version on my TV?

On most Android TV or Google TV screens:
1

Open Settings

Press Home on the remote and open Settings (the gear icon).
Android TV Settings gear icon
2

Open About

In the Settings menu, scroll to the Device section and select About. On some newer models this sits under Device Preferences → About or System → About.
Android TV Settings menu with the About option highlighted under Device
3

Find the Version

On the About page, look for Version (labelled Android TV OS version on some models). The number shown there is your Android version.
Android TV About page showing the Version number highlighted
The exact labels vary by manufacturer and software version, but this path works on most Android TVs.
On an Android phone or tablet, the path is Settings → About phone → Android version instead.

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How do I exit the Pickcel app on a signage screen?

First, make sure you’re actually inside the app, you’ll see your content playing on the screen. Then use the method for your device:
Use the remote, or plug a mouse into the box’s USB port.
  1. Press Back or Home more than twice (or right-click the mouse) to leave the app.
  2. If you land on the device’s Settings page, press Home once more (or right-click again) to fully exit.
Using the remote, press Back more than twice to return to the home screen. If a Settings page appears instead, press Back once more to exit.
  1. Minimize the app: press Windows + Down arrow (or Windows + M).
  2. Close it: press Alt + F4.
If the keyboard shortcut doesn’t work, minimize with Windows + M, then right-click the Pickcel icon in the taskbar and choose Close window.
You can’t fully exit the app on Raspberry Pi, but you can open:
  • Settings: Ctrl + Shift + S
  • Network Settings: Ctrl + Shift + N
Press the Home button on the remote to exit the app.

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How do I uninstall the Pickcel app?

The steps depend on your device:
1

Open Settings

On the Android TV home screen, open Settings (the gear icon, top-right).
Android TV home screen with the Settings gear icon highlighted
2

Open Apps

Select Apps.
Android TV Settings with the Apps option highlighted
3

Select the Pickcel app

Under the installed apps, select Pickcel App.
Android TV app list with the Pickcel app highlighted
4

Uninstall

Choose Uninstall.
Android TV Pickcel app page with the Uninstall option highlighted
5

Confirm

Click OK to confirm.
Android TV uninstall confirmation dialog with OK highlighted
1

Press Home on the remote

Press the Home button on your TV remote.
Samsung TV remote with the Home button highlighted
2

Open URL Launcher settings

Select URL Launcher settings.
Samsung Tizen menu with URL Launcher settings highlighted
3

Uninstall Signage

Select Uninstall Signage.
URL Launcher settings with Uninstall Signage highlighted
4

Confirm

Select Uninstall to confirm.
Samsung Tizen Uninstall confirmation highlighted
1

Open Settings

Select the Settings gear on the right side of the screen.
2

Open Applications

Select Applications.
3

Open Manage Installed Applications

Scroll down and open Manage Installed Applications.
4

Select the Pickcel app

From the list of installed applications, select the Pickcel app.
Fire TV Manage Installed Applications list with the Pickcel app highlighted
5

Uninstall

On the Pickcel app page, select Uninstall. This page also lists Force stop, Clear data, and Clear cache, so make sure you choose Uninstall.
Fire TV Pickcel app detail page showing Force stop, Uninstall, Clear data, and Clear cache, with Uninstall highlighted
6

Confirm

In the Uninstall Pickcel? dialog, select Confirm.
Fire TV Uninstall Pickcel confirmation dialog with the Confirm button highlighted
The steps depend on your webOS version.webOS 4.0 and above lets you remove the app straight from the Home screen:
1

Open the Home screen

Press the Home button on the LG remote to open the app launcher.
2

Select the Pickcel app

Highlight the Pickcel app and press and hold OK until the X mark appears above the app icon. (You can also choose Edit App List on the Home screen to show the delete icon on each app.)
3

Delete and confirm

Select the X mark on the Pickcel app, then choose Yes to confirm the deletion.
On the newest webOS sets, the long-press shows a trash-bin icon (in Edit App List) instead of an X mark. Select the trash-bin and confirm to delete the app.
Older webOS versions have no uninstall option, so the only way to remove the app is a Factory Data Reset:
A Factory Data Reset erases all data on the screen, not just the Pickcel app. Use it only if your webOS version has no Home-screen delete option.
1

Press Settings on the remote

Press the Settings button on the LG remote.
LG remote with the Settings button highlighted
2

Open the Admin option

Go to the Admin option.
LG webOS menu with the Admin option highlighted
3

Enter the default password

Enter the default password 0000 using the remote.
LG webOS Admin password prompt showing the default 0000
4

Run Factory Data Reset

Enable the Admin option and select Factory Data Reset.
LG webOS Admin settings with Factory Data Reset highlighted
1

Open Control Panel

In the Search bar, search for Control Panel and click Open.
Windows search bar with Control Panel and the Open option highlighted
2

Open Uninstall a program

Click Uninstall a program.
Windows Programs window with Uninstall a program highlighted
3

Right-click the Pickcel app

Hover over the Pickcel Digital Signage app, right-click it, and choose Uninstall.
Windows installed programs list with the Pickcel app right-clicked and Uninstall highlighted
4

Confirm

Click OK to confirm.
Windows uninstall confirmation dialog
1

Open Apps & Extensions in the Admin console

Log in to the Google Admin console and go to Devices → Chrome → Apps & Extensions → Kiosk. Click Pickcel Digital Signage.
Google Admin console Kiosk apps with Pickcel Digital Signage highlighted
2

Delete and Save

Click the Delete icon, then click Save.
Google Admin console with the Delete icon highlighted for the Pickcel kiosk app

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Can I move my screen from one account to another?

Direct transfer between accounts isn’t supported from the console. Contact support and the team will help with the screen migration.

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Can I manage screens across multiple locations from one place?

Yes. You can centrally manage screens worldwide from a single location. Once each screen is installed and set up, you don’t need to be physically present to manage it. Use Stores to organize screens by location or branch and monitor and manage them across stores, and Groups to act on a set of screens at once.

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Where can I find my player or device information?

  1. Log in and open the Screens module.
  2. Click the screen name to open its details.
  3. Open the Info tab, or use the row actions menu (⋮) on the Screens list for quick options such as View Details and Take Screenshot.
Screen list row actions menu showing View Details, Change Default Composition, Assign Quickplay, and Take Screenshot
There you’ll see player-side details such as IP address, MAC address, Device ID, total and available storage, JavaScript version, APK version, and Android version under Identifiers on the screen details page.

Re-activate Screen

Bring a deactivated screen back to active status.

Playback Issues

Fix screens stuck on “Waiting for content” and more.

Health Indicators

What the three status dots on your screen mean.

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