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The three dots, also known as health indicators, provide insights into the screen/device’s status. Each dot conveys specific information:

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First dot, Server/Internet connection

The first dot indicates the server/internet connection. A green dot signifies a healthy connection, while red indicates that the screen is not connected to the internet.

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Second dot, Content downloading

The second dot represents content downloading. A yellow dot means content is being retrieved from the server, turning green once it’s ready for display.

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Third dot, Device date and time

The third dot reflects the device’s date and time. If the device’s date/time is inaccurate due to an unstable internet connection, this dot turns red; otherwise, it remains green.

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How do I turn off the three dots (health indicators) in Pickcel?

The three dots in the corner of your screen are called health indicators, and they’re controlled by a Device Profile, a set of device-level settings you create once and assign to one or many screens. To turn the dots off, you create (or edit) a profile with the Screen Health Indicator turned off, then assign that profile to the screens where you want the dots hidden.
1

Open the Device Profile tab

In the Pickcel console, go to the Settings module and open the Device Profile tab. Click Add Profile in the top-right corner.
Pickcel Settings module with the Device Profile tab selected and the Add Profile button highlighted
2

Name the profile and turn off the health indicator

Enter a unique Profile Name so you can identify the profile later (for example, “Health Indicator Off”). Then find the Screen Health Indicator toggle and switch it off.The toggle decides whether the three dots show on the device’s screen: when it is on, the dots appear; when it is off, they stay hidden. For a clean screen with no dots, leave this toggle off.
Add Profile form with the Profile Name filled in and the Screen Health Indicator toggle switched off
3

Save the profile

Click Add Profile to save. You’ll see a Profile created successfully message, and the new profile appears in your Device Profile list with 0 associated screens for now.
Device Profile list showing the newly created Health Indicator Off profile with zero associated screens
4

Open Assign Screens

The profile only takes effect once it’s applied to a screen. Click the three-dot (…) menu on the right of the profile row and choose Assign Screens.
Three-dot menu open on the profile row showing Edit, Assign Screens, and Delete options
5

Select the screens and assign

Tick the screens where you want the dots hidden, then click Assign in the top-right corner. You can use the search box to find specific screens.
Assign Screens panel with two screens selected and the Assign button highlighted
6

Confirm the screens are linked

You’ll see an Updated Successfully message, and the Associated screens count for the profile now reflects the screens you picked.
Device Profile list showing the Health Indicator Off profile now linked to two associated screens
Now make the screen pick up the new profile, either by restarting it or by clearing its cache:
  • Restart the screen: switch the display off and then on again.
  • Clear the cache from the console: open the Screen module, click the screen to open its details, click the three-dot (…) menu in the top-right, and choose Clear Cache. This re-fetches the latest settings and reloads the screen.
Screen details page with the three-dot menu open showing the Clear Cache option
Once the screen refreshes, the three dots will be gone.
Want the dots back later? Edit the profile, switch Screen Health Indicator back on, and refresh the screen (restart it or clear its cache). For more on profiles, see What is a device profile, and how do I create one?.

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Need assistance?

For assistance with any issues related to these health indicators, please reach out to our support team.

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