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The three dots, also known as health indicators, provide insights into the screen/device’s status. Each dot conveys specific information:

First dot — Server/Internet connection

The first dot indicates the server/internet connection. A green dot signifies a healthy connection, while red indicates that the screen is not connected to the internet.

Second dot — Content downloading

The second dot represents content downloading. A yellow dot means content is being retrieved from the server, turning green once it’s ready for display.

Third dot — Device date and time

The third dot reflects the device’s date and time. If the device’s date/time is inaccurate due to an unstable internet connection, this dot turns red; otherwise, it remains green.

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For assistance with any issues related to these health indicators, please reach out to our support team.

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