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If you requested a password reset but the email hasn’t arrived, work through these checks:
1

Confirm your registered email is correct

Make sure you entered the exact email address registered to your Pickcel account. A typo or a different address means the email won’t reach you.
2

Wait a few minutes

Delivery can take a short while. Give it a few minutes for the email to arrive in your inbox.
3

Check Spam, Junk, and email filters

Look in your Spam or Junk folder, and review any email filters or rules you’ve set up that might be redirecting or hiding the message.
4

Still nothing? Contact support

If the email still hasn’t arrived after these steps, reach out to our support team and we’ll help you regain access.