Troubleshooting Guides
Dashboard Apps Matrix
Compare Power BI, Tableau, Dashboard Auth, and Dashboard App to find the right fit for your customer
Health Indicators (Three Dots)
Understand what the three health indicator dots on your screen mean - server connection, content download, and device date/time
Re-activate Screen
Step-by-step guide to re-activate deactivated screens in Pickcel and bring them back to active status
Fix Android TV App Not Launching
Troubleshooting guide to fix Pickcel app launch issues on Android TV by configuring launch on boot and file permissions
Change Screen Orientation
Step-by-step guide to change the Pickcel app orientation between landscape and portrait modes
Hide Firestick Pop-up
Disable the ‘Still Watching?’ dialog box on Amazon Fire TV Stick to prevent device from sleeping
Schedule Sleep on Samsung TV
Configure on/off timers on Samsung QH/QB/QM signage TVs to automatically turn on and off at scheduled times
Switch from MagicInfo to URL Launcher
Switch Samsung Tizen display from MagicInfo to URL Launcher or Custom App and prevent auto-switching back
Need More Help?
Player Installation Guides
Step-by-step installation guides for all supported platforms
Contact Support
Get help from our support team via email
Screen Registration
Learn how to register and manage your displays
Pickcel Console
Access your Pickcel dashboard to manage displays