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If the Pickcel app is not launching on your Android TV, you may need to configure launch on boot permissions and file/media access. Follow the steps below to resolve the issue.
What is Launch on Boot? Enabling any application for ‘launch on-boot’ allows the app to automatically start every time the device or screen is turned on.

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Enable Launch on Boot (General Android TV)

1

Open Settings

On the top-right corner of your TV screen, locate and click the settings gear icon.
Android TV settings gear icon
2

Go to Apps module

Navigate to the Apps module in the settings menu.
Apps module in Android TV settings
3

Access Special app access

Click on the Special app access option.
Special app access option
4

Select Display over other apps

Click on the Display over other apps option.
Display over other apps option
5

Enable Pickcel access

Find the Pickcel entry in the list and switch it on. This permission lets Pickcel draw its screen on top of the TV’s home launcher, which is what allows it to take over the display automatically at boot instead of getting stuck behind the home screen.
Enable special access for Pickcel app

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Enable Launch on Boot for TCL TV

If you are using a TCL TV, you need to follow the additional steps below to enable Auto Launch permission from the Safety Guard App.
1

Launch Safety Guard app

Open the Safety Guard app from the Apps Store.
Safety Guard app in Apps Store
2

Open Permission Shield

Click on Permission Shield in the Safety Guard app.
Permission Shield option
3

Access Auto Launch Permission

Select Auto Launch Permission from the menu.
Auto Launch Permission option
4

Configure Pickcel permissions

Set the Auto manager option to Closed and ensure the Pickcel app permission is set to Opened.
Configure Auto Launch settings for Pickcel app
Once the settings are applied, the Pickcel app will launch on boot.

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Configure Files and Media Permissions

Pickcel needs unrestricted access to files and media so it can download and cache content locally on the device. Without it, downloaded content may fail to play even though the app appears to be running.
1

Access Settings

On the top-right corner of your TV screen, locate and click the settings gear icon.
Android TV settings gear icon
2

Open Apps module

Navigate to the Apps module in the settings menu.
Apps module in Android TV settings
3

Find Pickcel app

Scroll through All apps and click on the Pickcel app.
Select Pickcel app from All apps
4

Open Permissions menu

Click on Permissions in the app settings.
Permissions option in Pickcel app settings
5

Select Files and Media

Under Additional permissions, click on Files and Media.
Files and Media option under Additional permissions
6

Grant permanent access

Select Allow all the time to grant permanent file access.
Select Allow all the time for Files and Media permissions
Important for Android 11/12 TV: If there were already downloaded files and you reinstall the app, you may see a black screen for those old files. To avoid such issues:
  • Download the app from the Pickcel website in such cases
  • Alternatively, if installing from the Play Store, manually clear the Pickcel folder before installing the new app

Android Installation - Play Store

Step-by-step guide to install Pickcel from Google Play Store

Android Installation - APK Download

Install Pickcel using the APK file from our website

Screen Registration Guide

Learn how to register your Android TV with Pickcel

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