Managing your plan, licenses, and payments FAQs

How to manage your subscription, licenses, and payment details. For the free trial, billing cycle, cancellation, and refunds, see Billing & Plans.

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How does Pickcel’s licensing model work?

Pickcel has four licensing models, so you can match your plan to your scale and hosting needs:

• Professional: the entry cloud plan for everyday digital signage.
• Business: a cloud plan that includes everything in Professional plus premium apps such as Zoom, Queue Management, Visitor Management, Discount Management, Stream, and Flight.
• Enterprise: for large deployments that need licenses for more than 250 displays, with terms tailored to your rollout.
• On-premise: a self-hosted deployment that runs Pickcel on your own servers instead of the cloud.

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Who can become an Enterprise user?

You can move to Enterprise when you need licenses for more than 250 displays. Any existing Trial, Professional, or Business account can be converted to Enterprise. See the pricing page or contact support.

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How do I upgrade or change my plan?

1. Log in and open the My Plan module, then click View Plan. (Trial users: see how to upgrade from the trial plan.)
2. Click Update Plan.
3. To change plan type, select Business (or your target plan); to switch billing cycle, choose Monthly or Yearly.
4. Click Continue, then Confirm.

Your updated plan appears in the My Plan module once payment completes.

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How do I add or reduce screen licenses?

1. Open the My Plan module and click View Plan, then Update Plan.
2. Set the number of screens with the + / − buttons (e.g. to go from 2 to 4, click + twice).
3. Click Continue, then Confirm.

After a successful payment, return to Pickcel and add your screens from the Screens module. Trial users: add a payment method first under My Plan → Upgrade.

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How do I renew or restart my plan?

If you cancelled your plan from the billing portal but your account is still active, you can reactivate it from the same place: If you cancelled and the remaining time has already expired, you’ll resubscribe the same way. For help, contact support.

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How do I change my saved card details?

You can add a new card and set it as your default from the Stripe billing page:

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How do I update my billing address?

1. Sign in and open My Plan: click Upgrade (trial) or View Plan (active).
2. Go to Billing Information and choose Update Information.
3. Edit your address and email ID, then click Save.

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How do I add a GST number I forgot during billing?

There’s currently no self-service option to update GST details in the console. Contact support and the team will add or update your GST information so your billing stays accurate.

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How do I apply a promo code?

You add a promo code while upgrading your plan. For the full steps, see how to apply coupons.

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Why does my card keep getting declined?

Card declines have several common causes:

• Incorrect or expired card details: re-check the number and validity.
• Credit limit exceeded: confirm your limit hasn’t been reached.
• Suspicious-activity block: your bank may flag the charge; contact them to approve it.
• Bank restrictions on recurring payments: ask your bank to allow them.
• Card limitations: make sure the card permits recurring and online transactions.

Try another card or contact your card issuer. If problems continue, support can guide you through alternate options, including a manual invoice.

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How do I access my invoices and receipts?

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How do I permanently delete my account?

Account deletion isn’t available from the dashboard. Contact support to start the permanent-deletion process. If you only want to stop billing, you can cancel your subscription anytime from your plan settings.

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