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Pickcel Partners can create and manage individual customer accounts (entities) from a dedicated Partner Console, without needing the Pickcel team to provision them. This guide walks through creating an entity, sharing its login, and managing it afterward.

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Access the Partner Console

1

Log in to the Partner Console

Log in to the Pickcel Partner Console at console.pickcel.com/partner.
Your login credentials are provided by the Pickcel Sales team.

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Add a new entity

1

Click + Entity

After logging in, click + Entity to add a new user (organisation) for Pickcel’s services.
Click + Entity button
2

Fill in the entity details

Fill in the required details:
  • Entity Name: The organisation’s name.
  • Email ID: The user’s email address, used for login.
  • Contact Person’s Name: The primary contact person for the entity.
  • Mobile Number: The contact person’s mobile number.
  • Password: A secure password for the user’s account.
Click Add to create the entity.
Enter user details and add
3

Confirm the account was created

The new entity appears in the list of user accounts, alongside any others you’ve already created.
List of created user accounts

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Notify the user

Once the entity is created, share the username (email ID) and password with the user so they can sign in.
  • Users log in via console.pickcel.com. As the partner, you’re responsible for sharing the email and password with the user.
  • Each new entity is assigned 2 licenses by default. If you need additional licenses for an entity, contact our Sales team at contact@pickcel.com.

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Modify an existing account

From the Partner Console, you can update a user’s details or status, and reset their password at any time.
1

Edit user details

Go to the Users section and hover over the row for the user you want to change. Click the three-dot menu, select Edit, then update the username or account status (Active or Inactive). Click Update to save.
Edit user details
2

Change the password

Click the three-dot menu on the user’s row, select Change Password, enter the new password, and confirm. Share the new password with the user afterward, since Pickcel does not notify them automatically.
Change user password

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View screen details

The Screens section of the Partner Console gives you visibility into every screen registered across your entities, useful for support and auditing without having to log in to each customer’s account separately. Open Screens to view each device’s screen name, entity name, created date, last seen online, screen code, and status.
Screen details view