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The Offline Screen Alert feature in Pickcel sends automated email notifications when your digital signage screens go offline. Choose Periodic alerts at scheduled times or Realtime alerts shortly after downtime, and add the email addresses that should receive them.

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Step-by-Step Configuration

1

Navigate to Alert Settings

Log in to the Pickcel console. Open Settings from the left navigation, then select the Alerts tab.
Pickcel Settings page with the Alerts tab selected in the sidebar
If you do not see the Alerts tab in Settings, this feature is not available on your account. Contact support@pickcel.com to request access.
2

Enable offline screen alerts

Under Email Alerts for Offline Screens, switch the toggle to ON to reveal the alert configuration options.
Email Alerts for Offline Screens toggle switched on in Pickcel Settings
3

Configure periodic alerts

In Alert Configuration, select Periodic to send alerts at fixed intervals throughout the day.
  • Operating Hours: Set the start and end time when alerts should be sent (for example, 10:00 AM to 10:00 PM).
  • Threshold: Choose how long a screen must be offline before it counts toward an alert (for example, 15 minutes).
  • Alert Hours: Add one or more times when the system checks for offline screens and sends a summary email. Click + to add more times.
Periodic alert configuration with operating hours, threshold, and alert hours in Pickcel
Threshold is a grace period that prevents alerts from brief network interruptions. A screen must stay offline longer than the threshold before it appears in a report.
4

Configure realtime alerts

Select Realtime to receive alerts soon after a screen exceeds the downtime threshold. The system monitors continuously and sends follow-up alerts every 15 minutes until the screen is back online.Set Operating Hours and Threshold the same way as periodic alerts. Realtime mode does not use Alert Hours.
Realtime alert configuration with operating hours and threshold in Pickcel
Use realtime alerts for critical displays where you need to respond quickly to downtime.
5

Add email recipients

Scroll to Email Recipients. Enter a valid email address and click + Add. Repeat for each person who should receive offline screen alerts. Click Remove next to an address to delete it from the list.
Email Recipients section with email input and Add button in Pickcel alert settings
6

Save your settings

When you finish configuring alerts, click Save in the top-right corner of the page.
Save button on the Pickcel Alerts settings page

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Understanding Your Alerts

What does the alert email look like?When an alert is triggered, you receive an email with:Subject: [Pickcel Alert] Screen Down NotificationEmail body:
  • Offline duration threshold that triggered the alert
  • Timestamp of when the alert was generated
  • Summary of affected screens
CSV attachment: A detailed report (screen-down-report.csv) including Screen Name, Screen ID, Last Sync Time, Offline Duration, Group Name, Tags, and Custom Attributes.
Example of offline screen alert email

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Important Alert Behavior

The threshold applies to both Periodic and Realtime alerts. A screen must be offline longer than your threshold before it triggers any alert.
Same-day detection: Alerts focus on screens that went offline on the current day. The system resets daily and tracks new offline instances within today’s operating window.
Not sure what “offline” means for a screen? See Health Indicators for how Pickcel determines online, offline, and other screen states.
Need assistance? Reach out to our support team.