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The Offline Screen Alert feature in Pickcel allows you to receive automated email notifications whenever your screens go offline. You can configure these alerts to happen immediately (Realtime) or at specific times of the day (Periodic), ensuring you stay informed about your Screen’s Connectivity.

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Step-by-Step Configuration

1

Navigate to Alert Settings

Log in to your Pickcel Console. From the main navigation bar on the left, click on Settings. In the Settings menu, select the Alerts tab.
Navigate to Alerts Settings
If you don’t see the Alerts tab in Settings, this feature is not available by default. Please contact [email protected] to request access to this feature.
Locate the section titled Email Alerts for Offline Screens and toggle the switch to the ON position.
Enable offline screen alerts
2

Configure Alerts Based on Your Preference

Once enabled, you can choose between two alert types. Select the tab below that matches your monitoring needs:
Receive scheduled summaries of offline screens at specific times throughout the day.How it works:
  • You define specific times (e.g., 11:30 AM, 02:00 PM)
  • At each scheduled time(Alert Hours), the system checks which screens are currently offline
  • If any screens have been offline longer than your threshold, you receive a summary email report
What is Threshold?Threshold is a grace period (e.g., 30 minutes) that determines how long a screen must be offline before triggering an alert. This prevents false alarms from brief network interruptions.
  • The report includes all screens that meet the offline criteria at that particular time
  • This happens only during your configured operating hours
Example: You set alert times at 11:30 AM and 02:00 PM with a threshold of 30 minutes. Your screen goes offline at 10:45 AM. At 11:30 AM, the system checks and finds the screen has been offline for 45 minutes (exceeds threshold), so an email is sent. You’ll receive another report at 02:00 PM if the screen is still offline.Best for: receiving alerts at scheduled times throughout the day instead of immediate notifications.

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Configuration Steps for Periodic Alerts

1. Set Operating HoursDefine the start and end time for your business or screen operation (e.g., 10:00 AM to 10:00 PM).
The system will only send alerts if a screen goes offline during these hours. If a screen turns off at 10:01 PM, you won’t be spammed with alerts.
Configure operating hours
2. Configure ThresholdSelect a time limit from the dropdown (e.g., 30 minutes, 1 hour or 3 hours).
This is your “grace period.” If the threshold is set to 30 minutes, a screen must be disconnected for a full 30 minutes before an alert is sent. This prevents alerts caused by minor internet fluctuations or quick restarts.
Set alert threshold
3. Configure Alert HoursAdd at least one alert time using the time picker. Click the + button to add multiple alert times throughout the day.
Periodic alert configuration
3

Add Email Recipients

Scroll down to the Email Recipients section. Type a valid email address in the input box and click the + Add button.
Add email recipients
Repeat this for as many team members as needed. To remove a user, simply click the Remove button next to their email.
4

Save Your Settings

Once you have configured all the settings based on your chosen alert type, click the Update button at the top right corner of the page to save your settings.
Save alert settings

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Understanding Your Alerts

What does the alert email look like?When an alert is triggered, you will receive an email with:Subject: [Pickcel Alert] Screen Down NotificationEmail Body: Contains:
  • Offline duration threshold that triggered the alert
  • Timestamp of when the alert was generated
  • Summary of affected screens
CSV Attachment: A detailed report (screen-down-report.csv) including:
  • Screen Name
  • Screen ID
  • Last Sync Time
  • Offline Duration (in minutes)
  • Group Name
  • Tags
  • Custom Attributes
Example of offline screen alert email

Sample email alert showing screen offline notification with timestamp and CSV report attachment

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Important Alert Behavior

The threshold duration applies to both Periodic and Realtime alerts. A screen must be offline for longer than your threshold setting to trigger any alert.Example: If threshold is set to 30 minutes, a screen must be disconnected for more than 30 minutes before appearing in any report, whether Periodic or Realtime.
Same-Day Detection:Alerts focus on screens that went offline on the current day. The system resets daily and only considers new offline instances occurring within today’s operating window.This means if a screen was offline yesterday and remains offline today, it will still be included in today’s alerts as an ongoing issue, but the system tracks it fresh each day.
Need assistance? Reach out to our support team.