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Desktop channels are delivered by two Windows apps: Install one or both depending on the channels you use. Requirements
  • Windows 10 (version 1607 or later) or Windows 11, 64-bit
  • Outbound HTTPS (TCP 443) to connectapi.pickcel.com. If you use a proxy or SSL inspection, allow this domain.
For more than a handful of PCs, deploy silently with Microsoft Intune instead.

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Install manually

1

Download the installers

In the console, go to Settings → Downloads. Click Download Notification and/or Download Screensaver. Use the standalone installers, not the Intune packages.
2

Run the installers on the PC

  • Run each installer and follow the prompts.
  • If Windows SmartScreen appears, click More info → Run anyway.
3

Check the installation

  • Notification app: the Pickcel Comms icon is in the system tray (click ^ near the clock). Keep it running.
  • Screensaver: open Start → Change screen saver and make sure Pickcel Comms Screensaver is selected.
4

Link the PC to an employee

In the console, go to Employee → Edit on the employee → Assign Screen, and pick this PC. See Assign a screen.

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Troubleshooting

  • Make sure the app installed and has run at least once while a user was signed in.
  • Check that the PC can reach connectapi.pickcel.com over HTTPS.
  • The Notification app must be running in the tray.
  • The employee must have this PC assigned.
  • Pickcel Comms Screensaver must be selected in Windows screen saver settings.
  • The screensaver wait time must be shorter than the screen lock or sleep timeout.