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This guide explains how to display key Zendesk metrics on your digital signage to keep your support team informed about ticket volumes, response times, and CSAT.

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Prerequisites

Before you begin, make sure you have:
  • A Zendesk account with access to the target dashboard
  • Email and password login for that account
  • 2‑Factor Authentication (2FA) enabled, with the 2FA secret key available
  • The full dashboard URL you plan to display
See our guide: How to Set Up 2FA and Get a Secret Key
Best Practice: For enhanced security and easier management, create a dedicated agent account in Zendesk with read‑only access to the reporting dashboards you want to display. Use this account’s credentials in Pickcel.

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Step-by-Step Configuration

1

Create the Dashboard App in Pickcel

Log in to the Pickcel Console and navigate to Apps. Search for the Dashboard app and click it. Then click Create App.
Search for Dashboard app in Pickcel Apps section
  • Name the app instance based on the dashboard you’re configuring (e.g., “Live Support Stats — Zendesk”).
  • From the dropdown, select Zendesk. The configuration fields will open on the right.
Dashboard app configuration showing Zendesk selected in the dropdown menu
2

Fill in the Fields for Zendesk Dashboard Configuration

This section requires precise information to generate a correct and secure Auth Token.
  • Zendesk Login URL: Enter your company’s Zendesk URL (e.g., https://yourcompany.zendesk.com).
Copy the link of the Zendesk Login URL from the browswer address bar
Zendesk login page showing the company URL in the browser address bar
and Paste it in the Zendesk Login URL field, as shown below
Zendesk Login URL field in Pickcel dashboard configuration form
  • Email Address: Enter the email for the dedicated Zendesk account.
  • Password: Enter that account’s password.
  • Auth Secret: Paste the 2FA Secret Key you generated for the Zendesk account.
  • Output Screen URL: Log in to Zendesk and navigate to the dashboard you want to display. Copy the full URL from the browser’s address bar
Zendesk dashboard page with the URL highlighted in the browser address bar
and paste it here.
Output Screen URL field in Pickcel with the Zendesk dashboard URL pasted
Click Generate Auth Token. The token will be generated, and automatically gets pasted into the Auth Token field on the left.
Pickcel configuration form showing the generated authentication token in the Auth Token field

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Enter Screen Selection Code (Optional)

If you want to display only a specific portion of your Zendesk dashboard, use the Pickcel Dashboard Screen Mapper extension. Select the area you want to display, confirm the selection, and paste the generated code into the Screen Selection Code field.
Check this guide for more info: How to Use the Dashboard Screen Mapper Chrome Extension?
3

Set Refresh Interval and Session Expiry

  • Refresh Interval: Defines how often the dashboard screenshot is updated. For live support metrics, 30 minutes is ideal.
  • Session Expiry: Forces a fresh login to prevent timeouts. A value of about 8 hours works well for a full support shift.
Refresh interval and session expiry configuration fields in Pickcel dashboard settings
4

Enable Scroll Options (Optional)

If your dashboard content doesn’t fit on the screen vertically, you can use one of the following two scrolling options:
  • Enable Auto Scroll: This lets you set a scroll duration in seconds. For example, if you set it to 60 seconds, the entire dashboard will scroll from top to bottom over 60 seconds.
  • Enable Auto Scroll Height (Optional): This lets you set a scroll height in pixels. The screen will scroll down by the defined pixel height.
Auto scroll settings showing Enable Auto Scroll and Enable Auto Scroll Height options
5

Create and Publish

When configuration is complete, click Create App. The app instance will appear in the Media section.
Create App button at the bottom of the Pickcel dashboard configuration form
To preview the dashboard, go to Media, find the app instance by the name you created (e.g., “Live Support Stats”), and click on its thumbnail (magnifier icon).
Media section showing the created Zendesk app instance with preview magnifier icon
This will display a preview. If you are content with the result, assign it to your digital signage screens.
Zendesk Dashboard Preview
The output is visible as a preview in the media section as shown above. It may take some time for the dashboard screenshot to load, depending on the dashboard app that is configured.
If the password or any other credentials are incorrect, the process will stall on the login screen, displaying the login screen instead of the dashboard.

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What’s Next?

Your Zendesk Dashboard App is now ready. For further reading: