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Media playback reports (also called proof-of-play reports) show how many times each media file, images, videos, apps, or PDFs, was played in loops on your screens, along with the duration of each playback.
1

Open the Reports module

Sign in to the Pickcel console and open Reports from the left sidebar. Media playback sits under Content Reports.
Pickcel Reports hub with Media playback under Content Reports
2

Open Media playback

On the Media playback card, click View reports to open the media reports list. Existing reports appear in a table with the report name, number of media files included, date range, and generation time.
Media reports list page with existing reports and the Generate Report button
3

Start a new report

Click Generate Report to open the media selection dialog.
Generate Report dialog showing the media library with search and filter options
4

Select media files

Select up to five media files you want included in the report. Use the search bar or Filter to narrow the list, then click Proceed.
Media selection dialog with media files selected and the Proceed button enabled
5

Choose a date range and generate

Choose how you want to generate the report:
  • Monthly: pick a month and year from the dropdowns.
  • Custom: select a start and end date (up to 31 days).
Click Generate. Pickcel processes the report and adds it to the list when ready.
Report date range dialog with Monthly and Custom options and the Generate button
6

Report generated

When generation finishes, your new report appears in the Media Reports list.
Media Reports list showing a newly generated report after clicking Generate
7

Download the report

Click the download icon on the row to save the report file to your computer.
Media Reports list with the download icon highlighted on a generated report row
If you see “No records found for the selected media in the selected date range” on a row, nothing played for that media in the chosen period, try another date range or confirm the content was published to a screen.
Media Reports list tooltip showing No records found for the selected media in the selected date range
8

Review the downloaded report

Open the downloaded file in Excel, Google Sheets, or Numbers. Each row shows the media name, number of plays, duration in seconds, and the screen where it played.
Sample media playback report spreadsheet showing media names, number of plays, duration, and screen name columns

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Frequently asked questions

The downloaded report lists each media file with its name, media ID, number of plays, duration in seconds, and the screen name where it played. Media tags, screen tags, and screen groups are included when available.
The player generates a report every 30 minutes. If a screen goes offline, playback logs are stored on the device. When the internet connection returns, the offline data is not uploaded immediately, it is included in the next combined report cycle along with online playback data.
You can select up to five media files per report when using Generate Report.
Custom reports support a date range of up to 31 days.

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What’s next

Dashboard

Monitor screen health, content downloads, and storage from your home dashboard.

Add Media

Upload images, videos, apps, and PDFs to include in future playback reports.