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The device playback report, shown as the Uptime Report in the Pickcel console, tells you how long each of your screens was actively displaying content. You can view it for a single day, a full month, or a custom date range, and download a copy for your records.
1

Open the Reports module

From the left sidebar of the Pickcel console, click Reports to open the reports hub. Screen uptime sits under Screen & Operations.
Pickcel Reports hub with Screen uptime under Screen and Operations
2

Open the Screen uptime report

On the Screen uptime card, click View reports. It opens straight to the period picker.
3

Choose a date range and continue

Pick how you want to generate the report, then click Continue:
  • Daily: select a single date from the calendar
  • Monthly: select a month and year from the dropdowns
  • Custom: select a start and end date for any period
Screen uptime period picker with Daily, Monthly, and Custom options and a Continue button
4

Review the uptime report

The report lists every screen with its Total Uptime and Average Uptime for the period you selected. Use the search box to find a specific screen, or the filter to narrow the list by tag.
Pickcel Screen uptime results table listing each screen with its Total Uptime and Average Uptime
5

Download the report

Click the download icon at the top of the report to save a copy to your computer.
6

Review the downloaded report

The downloaded file is more detailed than the on-screen table. For each screen it includes:
  • Display Name: the screen’s name
  • MAC ID and Public IP / Private IP: device network identifiers
  • Android APK Version and Android SDK Version: player and OS build (for Android devices)
  • Tags: any tags assigned to the screen
  • Last Sync Time: when the screen last contacted the server
  • Total Uptime and Avg Uptime: totals for the selected period
  • A column for each day in the selected range, showing how long that screen was up on that date
This gives you a day-by-day breakdown per screen, alongside the device details, useful for auditing or sharing with your team.

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Frequently asked questions

Total Uptime is the combined time a screen was displaying content across the selected period. Average Uptime is that total spread across the period, shown as Daily Average Uptime for a day, and the monthly or period average for the Monthly and Custom options.
Choose Daily to check a single date, Monthly to review a whole month, or Custom to set any start and end date, for example, a specific week or campaign window.
Yes. Once the report is generated, click the download icon at the top to save it to your computer for sharing or record-keeping.

Media Playback Report

See how long each media file played across your screens.

Dashboard

Get a live overview of screen health and activity.