> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Enable Multi-Factor Authentication (MFA) in Pickcel

> Step-by-step guide to set up Multi-Factor Authentication on your Pickcel digital signage account for enhanced security

<Note>
  **Note:** MFA is exclusively available for **Business Plan** users. For other plans, please [contact our support team](mailto:support@pickcel.com) to enable MFA.
</Note>

<Steps>
  <Step title="Log In to Your Pickcel Account">
    Log in to your Pickcel account using your credentials at [console.pickcel.com](https://console.pickcel.com).
  </Step>

  <Step title="Access Settings">
    Click on the **profile icon** at the top right corner of the screen, then select **Settings** from the dropdown.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-01.s81kQjRARTjh.png" alt="Pickcel dashboard with the profile menu open and Settings highlighted" />
    </Frame>
  </Step>

  <Step title="Select 'Setup MFA'">
    Inside Settings, click on **Set Up MFA** from the left sidebar.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-02.2ccloFL5V1Eu.png" alt="Settings page with Set Up MFA highlighted in the left sidebar" />
    </Frame>
  </Step>

  <Step title="Initiate Two-Factor Authentication">
    Click the **"Set up Two-Factor Authentication"** button to begin the setup process.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-03.8Lr2XbXA5NbT.png" alt="Two-Factor Authentication page with the Set up Two-Factor Authentication button highlighted" />
    </Frame>
  </Step>

  <Step title="Install Google Authenticator">
    Download and install the **Google Authenticator** app on your mobile device:

    * **Android:** [Google Play Store](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2)
    * **iOS:** [Apple App Store](https://apps.apple.com/app/google-authenticator/id388497605)

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-04.Sdp2HWEpznW3.png" alt="MFA setup screen showing Google Authenticator download links for Android and iOS" />
    </Frame>
  </Step>

  <Step title="Scan the QR Code">
    Open the Google Authenticator app and scan the **QR code** displayed on the Pickcel MFA setup screen.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-05.9rAi6I5SSZyB.png" alt="MFA setup screen showing the QR code to scan with the authenticator app" />
    </Frame>

    <Tip>
      If you're unable to scan the QR code, click **"Copy code instead"** and manually paste it into the **"Enter setup key"** field in your authenticator app.
    </Tip>

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-06.3pvIR3ijELUr.png" alt="Copy code instead link highlighted for manual authenticator setup" />
    </Frame>
  </Step>

  <Step title="Save Your Backup Code">
    <Warning>
      **Important:** Save the backup code displayed during MFA setup in a secure location. This code is essential for account recovery if you ever lose access to your authenticator app or switch devices.
    </Warning>
  </Step>

  <Step title="Enter the Verification Code">
    Once your account is linked in the app, Google Authenticator will generate a **time-sensitive 6-digit code**.

    * Enter the code in the **"Enter verification code"** field.
    * Provide a name for your device in the **"Enter device name"** field.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-07.umCyTUBuHFFl.png" alt="Verification code and device name fields filled in on the MFA setup screen" />
    </Frame>
  </Step>

  <Step title="Authenticate">
    Click **"Authenticate"** before the TOTP code expires to complete verification.
  </Step>

  <Step title="Complete Setup">
    On successful verification, a confirmation pop-up will appear. Click **"Continue"** to finish.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-08.COiCgWIHrjFu.png" alt="Authentication Complete pop-up with the Continue button" />
    </Frame>

    Your account will now display **"Your account is Secure"**, confirming MFA is active.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-09.8tHnJytZTTri.png" alt="Two-Factor Authentication page showing Your account is Secure" />
    </Frame>
  </Step>
</Steps>

***

## Verifying MFA Works

To confirm MFA is functioning correctly:

<Steps>
  <Step title="Log Out">
    Log out of your Pickcel account and re-enter your credentials on the login page. Click **"Login."**
  </Step>

  <Step title="Enter the Authenticator Code">
    You'll be prompted to enter a **6-digit code**. Open your Google Authenticator app and enter the current code before it expires.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/mfa/mfa-10._ojLTpnbXZ1k.png" alt="Login screen prompting for the 6-digit authenticator code" />
    </Frame>
  </Step>

  <Step title="Continue">
    Click **"Continue."** On successful verification, you'll be securely logged into your account with MFA active.
  </Step>
</Steps>

***

<Note>
  **Keep in mind:**

  1. Store your backup code securely, you'll need it if you lose access to the Google Authenticator app.
  2. If you switch devices or reinstall the app, use the backup code to reconfigure MFA.
  3. For any assistance, [contact our support team](mailto:support@pickcel.com).
</Note>

<Info>
  If your organization uses an identity provider like Okta or Amazon Cognito, [Single Sign-On](/settings/sso) may be a better fit than MFA. Note that enabling SSO hides the MFA option, since authentication is then managed entirely by your identity provider.
</Info>