> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I check a screen's device playback (uptime) report?

> See how long each screen was actively displaying content with the Pickcel Uptime Report, view totals and averages by day, month, or custom date range, and download them.

The device playback report, shown as the **Uptime Report** in the Pickcel console, tells you how long each of your screens was actively displaying content. You can view it for a single day, a full month, or a custom date range, and download a copy for your records.

<Steps>
  <Step title="Open the Reports module">
    From the left sidebar of the [Pickcel console](https://console.pickcel.com), click **Reports** to open the reports hub. **Screen uptime** sits under **Screen & Operations**.

    <Frame>
      <img src="https://mintcdn.com/pickcel-92c6a68f/GRE9c4hv6K6qNzra/images/draft/reports/rep-01-reports-hub.png?fit=max&auto=format&n=GRE9c4hv6K6qNzra&q=85&s=1825069532124285e2e75c97d584db8c" alt="Pickcel Reports hub with Screen uptime under Screen and Operations" width="3024" height="1800" data-path="images/draft/reports/rep-01-reports-hub.png" />
    </Frame>
  </Step>

  <Step title="Open the Screen uptime report">
    On the **Screen uptime** card, click **View reports**. It opens straight to the period picker.
  </Step>

  <Step title="Choose a date range and continue">
    Pick how you want to generate the report, then click **Continue**:

    * **Daily**: select a single date from the calendar
    * **Monthly**: select a month and year from the dropdowns
    * **Custom**: select a start and end date for any period

    <Frame>
      <img src="https://mintcdn.com/pickcel-92c6a68f/GRE9c4hv6K6qNzra/images/draft/reports/rep-04-uptime-config.png?fit=max&auto=format&n=GRE9c4hv6K6qNzra&q=85&s=14e2783bf638f2a976e26aa08cc5df18" alt="Screen uptime period picker with Daily, Monthly, and Custom options and a Continue button" width="3024" height="1800" data-path="images/draft/reports/rep-04-uptime-config.png" />
    </Frame>
  </Step>

  <Step title="Review the uptime report">
    The report lists every screen with its **Total Uptime** and **Average Uptime** for the period you selected. Use the search box to find a specific screen, or the filter to narrow the list by tag.

    <Frame>
      <img src="https://mintcdn.com/pickcel-92c6a68f/GRE9c4hv6K6qNzra/images/draft/reports/rep-05-uptime-results.png?fit=max&auto=format&n=GRE9c4hv6K6qNzra&q=85&s=c272726b0741915211f9eb0aef9b39f6" alt="Pickcel Screen uptime results table listing each screen with its Total Uptime and Average Uptime" width="3024" height="1800" data-path="images/draft/reports/rep-05-uptime-results.png" />
    </Frame>
  </Step>

  <Step title="Download the report">
    Click the **download icon** at the top of the report to save a copy to your computer.
  </Step>

  <Step title="Review the downloaded report">
    The downloaded file is more detailed than the on-screen table. For each screen it includes:

    * **Display Name**: the screen's name
    * **MAC ID** and **Public IP / Private IP**: device network identifiers
    * **Android APK Version** and **Android SDK Version**: player and OS build (for Android devices)
    * **Tags**: any tags assigned to the screen
    * **Last Sync Time**: when the screen last contacted the server
    * **Total Uptime** and **Avg Uptime**: totals for the selected period
    * **A column for each day** in the selected range, showing how long that screen was up on that date

    This gives you a day-by-day breakdown per screen, alongside the device details, useful for auditing or sharing with your team.
  </Step>
</Steps>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What's the difference between Total Uptime and Average Uptime?">
    **Total Uptime** is the combined time a screen was displaying content across the selected period. **Average Uptime** is that total spread across the period, shown as **Daily Average Uptime** for a day, and the monthly or period average for the Monthly and Custom options.
  </Accordion>

  <Accordion title="Which date range should I choose?">
    Choose **Daily** to check a single date, **Monthly** to review a whole month, or **Custom** to set any start and end date, for example, a specific week or campaign window.
  </Accordion>

  <Accordion title="Can I download the uptime report?">
    Yes. Once the report is generated, click the **download icon** at the top to save it to your computer for sharing or record-keeping.
  </Accordion>
</AccordionGroup>

## Related guides

<CardGroup cols={2}>
  <Card title="Media Playback Report" icon="chart-bar" href="/reports/media-playback-report">
    See how long each media file played across your screens.
  </Card>

  <Card title="Dashboard" icon="gauge-high" href="/dashboard">
    Get a live overview of screen health and activity.
  </Card>
</CardGroup>
