> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What to do if composition or media preview isn't working in Pickcel On-Premise?

> Troubleshoot composition or media preview failures in a Pickcel on-premise deployment.

If you can't preview compositions or media files in your Pickcel **on-premise** setup, it usually points to a configuration or system-level issue with the deployment.

Reach out to the Pickcel team and they'll help diagnose and resolve it:

* [support@pickcel.com](mailto:support@pickcel.com)
* [contact@pickcel.com](mailto:contact@pickcel.com)