> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What is the content approval process and how does it work in Pickcel?

> Set up the Pickcel content approval workflow so every uploaded media file is reviewed and approved before it goes live on your screens.

<Info>
  **Content Approval** gives you complete oversight of what goes live on your screens. Instead of letting any upload play directly, it routes every media file through a review step, strengthening compliance, governance, and control over your digital signage content.
</Info>

<Note>
  Content Approval is available only on the **Enterprise plan**. To enable it for your account, [contact our support team](mailto:support@pickcel.com).
</Note>

## How the approval workflow works

Every uploaded file starts as **Pending**. A designated **Content Approver** or **Admin** reviews it and either approves or rejects it. Only **Approved** media can be added to compositions and published to screens.

<Steps>
  <Step title="Log in to the Pickcel console">
    Sign in to your [Pickcel dashboard](https://console.pickcel.com/#/) with your credentials.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-01.AGfccKVhHbfD.png" alt="Pickcel console dashboard after logging in" />
    </Frame>
  </Step>

  <Step title="Upload your media">
    Go to the **Media** module, click **Add Media**, and upload the files you need, images, videos, PDFs, or apps.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-02.Ftd8zyPgxX4m.png" alt="Media module with the Add Media button highlighted" />
    </Frame>
  </Step>

  <Step title="Media is added as Pending">
    Every uploaded file is set to **Pending** by default. You can see its state in the **Approval Status** column of the media list.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-03.ibO0uc_9M22H.png" alt="Media list showing uploaded files with Pending approval status" />
    </Frame>
  </Step>

  <Step title="Approvers receive an email notification">
    As soon as media is uploaded, all **Content Approvers** and **Admins** receive an email about the new uploads. They can start the review directly from the **Review & Approve** button in the email.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-04.yuq09nxnustq.png" alt="Email notification about a new media approval request with a Review and Approve button" />
    </Frame>
  </Step>

  <Step title="Open the media to review it">
    An approver can click **Review & Approve** in the email, or open the **Media** module and click the media **thumbnail** to review it.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-05.XUhH7c8nkbDT.png" alt="Media list with a file selected to open for review" />
    </Frame>
  </Step>

  <Step title="Approve or reject the media">
    After reviewing, the approver or admin selects **Approve** or **Reject**.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-06.nZghDeFp8oLT.png" alt="Media preview with Approve and Reject buttons highlighted" />
    </Frame>
  </Step>

  <Step title="Check the approval status">
    You can track the decision in two places. In the media list, the **Approval Status** column shows the state of each file.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-07.xZ4BKjU3rCo8.png" alt="Media list Approval Status column showing Pending and Approved states" />
    </Frame>

    Clicking a media thumbnail opens its details, including the status, the **approver's name**, and the **approval date**.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-08.3-yr4EsWDvQR.png" alt="Media detail view showing Approved status with approver name and approval date" />
    </Frame>
  </Step>

  <Step title="Use approved media in a composition">
    Once a file is approved, go to the **Composition** module and click **Add Composition** to build your layout with the approved media.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-09.czhwPG4IupFR.png" alt="Composition module with the Add Composition button highlighted" />
    </Frame>
  </Step>

  <Step title="Publish to your screens">
    With the composition created from approved media, head to the **Publish** module and publish it to your screens. See [How to publish content](/schedule-and-publish/publish-overview) for the full steps.
  </Step>
</Steps>

## What each media state means

When you add media to a zone, its approval state decides whether it can be used:

| State        | Can it be used?                                               |
| ------------ | ------------------------------------------------------------- |
| **Approved** | Yes, available to add to any composition.                     |
| **Pending**  | No, a restriction pop-up appears until it is approved.        |
| **Rejected** | No, it cannot be used and cannot be resubmitted for approval. |

If you try to add a **Pending** file, Pickcel blocks it until review is complete:

<Frame>
  <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-10.iQxble-xGIAO.png" alt="Approval Pending pop-up blocking the use of media that is still under review" />
</Frame>

A **Rejected** file is blocked permanently:

<Frame>
  <img src="https://cdn.pickcel.com/images/support/media/Content_Approval_Process/content-approval-11.-K_mH_9YYu0n.png" alt="Media Rejected pop-up stating the file cannot be used" />
</Frame>

## Points to note

<Warning>
  * All uploaded media is **Pending** by default.
  * Only **Approved** media can be used for compositions and published across screens.
  * Approvers can either approve or reject media.
  * A **Rejected** file cannot be used and cannot be reconsidered for approval, this is a one-time review decision to maintain content integrity.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Which plan includes content approval?" icon="crown">
    Content Approval is available only on the **Enterprise plan**. To enable it for your account, [contact our support team](mailto:support@pickcel.com).
  </Accordion>

  <Accordion title="Who can approve or reject media?" icon="user-check">
    Only users with the **Content Approver** role or the **Admin** role can approve or reject uploaded media. Both are notified by email whenever new media is uploaded.
  </Accordion>

  <Accordion title="What happens if I use pending media in a composition?" icon="hourglass-half">
    You can't. If you try to add a **Pending** file to a zone, Pickcel shows a restriction pop-up and blocks it until an approver reviews and approves the file.
  </Accordion>

  <Accordion title="Can a rejected file be resubmitted for approval?" icon="ban">
    No. A **Rejected** file cannot be used and cannot be resubmitted, rejection is a one-time, final decision. To use similar content, upload a new file for review.
  </Accordion>

  <Accordion title="Do approvers get notified about new uploads?" icon="envelope">
    Yes. As soon as media is uploaded, all Content Approvers and Admins receive an email with a **Review & Approve** button that takes them straight to the review screen.
  </Accordion>

  <Accordion title="Where can I see a file's approval status?" icon="circle-check">
    The **Approval Status** column in the Media list shows each file's state. Click a media thumbnail to see more detail, including the approver's name and the approval date.
  </Accordion>
</AccordionGroup>

## Related guides

<CardGroup cols={2}>
  <Card title="Add media" icon="photo-film" href="/media/add-media">
    Upload images, videos, PDFs, and apps to your Pickcel media library.
  </Card>

  <Card title="User roles" icon="user-gear" href="/settings/user-roles">
    Define roles and permissions, including who can review and approve content.
  </Card>

  <Card title="Create a composition" icon="layer-group" href="/compositions/compositions">
    Build a multi-zone layout using your approved media.
  </Card>

  <Card title="Publish content" icon="display" href="/schedule-and-publish/publish-overview">
    Schedule and publish approved content to your screens.
  </Card>
</CardGroup>
