> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I not receiving the password reset email?

> If your Pickcel password reset email hasn't arrived, confirm your registered email, wait a few minutes, and check your Spam folder and email filters.

If you requested a [password reset](/faqs/reset-password) but the email hasn't arrived, work through these checks:

<Steps>
  <Step title="Confirm your registered email is correct">
    Make sure you entered the **exact email address** registered to your Pickcel account. A typo or a different address means the email won't reach you.
  </Step>

  <Step title="Wait a few minutes">
    Delivery can take a short while. Give it a few minutes for the email to arrive in your inbox.
  </Step>

  <Step title="Check Spam, Junk, and email filters">
    Look in your **Spam** or **Junk** folder, and review any **email filters or rules** you've set up that might be redirecting or hiding the message.
  </Step>

  <Step title="Still nothing? Contact support">
    If the email still hasn't arrived after these steps, [reach out to our support team](mailto:support@pickcel.com) and we'll help you regain access.
  </Step>
</Steps>