> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What do the three dots (health indicators) on my screen mean?

> Understand what the three health indicator dots on your digital signage screen mean (server connection, content download status, device date/time) and how to hide them.

The three dots, also known as health indicators, provide insights into the screen/device's status. Each dot conveys specific information:

## First dot, Server/Internet connection

The first dot indicates the server/internet connection. A **green** dot signifies a healthy connection, while **red** indicates that the screen is not connected to the internet.

## Second dot, Content downloading

The second dot represents content downloading. A **yellow** dot means content is being retrieved from the server, turning **green** once it's ready for display.

## Third dot, Device date and time

The third dot reflects the device's date and time. If the device's date/time is inaccurate due to an unstable internet connection, this dot turns **red**; otherwise, it remains **green**.

## How do I turn off the three dots (health indicators) in Pickcel?

The three dots in the corner of your screen are called **health indicators**, and they're controlled by a **Device Profile**, a set of device-level settings you create once and assign to one or many screens. To turn the dots off, you create (or edit) a profile with the **Screen Health Indicator** turned off, then assign that profile to the screens where you want the dots hidden.

<Steps>
  <Step title="Open the Device Profile tab">
    In the Pickcel console, go to the **Settings** module and open the **Device Profile** tab. Click **Add Profile** in the top-right corner.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/3_dots/hide-01-device-profile-tab.-CeEck2VDxuB.png" alt="Pickcel Settings module with the Device Profile tab selected and the Add Profile button highlighted" />
    </Frame>
  </Step>

  <Step title="Name the profile and turn off the health indicator">
    Enter a unique **Profile Name** so you can identify the profile later (for example, "Health Indicator Off"). Then find the **Screen Health Indicator** toggle and switch it **off**.

    The toggle decides whether the three dots show on the device's screen: when it is **on**, the dots appear; when it is **off**, they stay hidden. For a clean screen with no dots, leave this toggle off.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/3_dots/hide-02-name-toggle-off.bGFBSmYi7RlI.png" alt="Add Profile form with the Profile Name filled in and the Screen Health Indicator toggle switched off" />
    </Frame>
  </Step>

  <Step title="Save the profile">
    Click **Add Profile** to save. You'll see a **Profile created successfully** message, and the new profile appears in your Device Profile list with **0** associated screens for now.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/3_dots/hide-03-profile-created.ty51-tfbb0ob.png" alt="Device Profile list showing the newly created Health Indicator Off profile with zero associated screens" />
    </Frame>
  </Step>

  <Step title="Open Assign Screens">
    The profile only takes effect once it's applied to a screen. Click the **three-dot (...)** menu on the right of the profile row and choose **Assign Screens**.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/3_dots/hide-04-assign-screens-menu.6OLuKyfwGb_Z.png" alt="Three-dot menu open on the profile row showing Edit, Assign Screens, and Delete options" />
    </Frame>
  </Step>

  <Step title="Select the screens and assign">
    Tick the screens where you want the dots hidden, then click **Assign** in the top-right corner. You can use the search box to find specific screens.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/3_dots/hide-05-select-screens.GZgsdmLtMTsO.png" alt="Assign Screens panel with two screens selected and the Assign button highlighted" />
    </Frame>
  </Step>

  <Step title="Confirm the screens are linked">
    You'll see an **Updated Successfully** message, and the **Associated screens** count for the profile now reflects the screens you picked.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/3_dots/hide-06-screens-associated.kkdbgDWD6hgv.png" alt="Device Profile list showing the Health Indicator Off profile now linked to two associated screens" />
    </Frame>
  </Step>
</Steps>

Now make the screen pick up the new profile, either by restarting it or by clearing its cache:

* **Restart the screen:** switch the display off and then on again.
* **Clear the cache from the console:** open the **Screen** module, click the screen to open its details, click the **three-dot (...)** menu in the top-right, and choose **Clear Cache**. This re-fetches the latest settings and reloads the screen.

<Frame>
  <img src="https://cdn.pickcel.com/images/support/faqs/3_dots/hide-07-clear-cache-menu.pz6WcMFVUgqk.png" alt="Screen details page with the three-dot menu open showing the Clear Cache option" />
</Frame>

Once the screen refreshes, the three dots will be gone.

<Note>
  Want the dots back later? Edit the profile, switch **Screen Health Indicator** back on, and refresh the screen (restart it or clear its cache). For more on profiles, see [What is a device profile, and how do I create one?](/faqs/groups-tags-and-organization#what-is-a-device-profile,-and-how-do-i-create-one).
</Note>

## Need assistance?

For assistance with any issues related to these health indicators, please reach out to our [support team](mailto:support@pickcel.com).

## Related Articles

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