> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connectivity, offline playback, and hosting FAQs

> Answers about Pickcel connectivity, offline playback, when internet is required, cloud vs private-network hosting, cloud storage, and multicast.

Common questions about how Pickcel handles internet connectivity, offline playback, and where your content is hosted.

### Does Pickcel work offline?

Yes. Once your content is downloaded to the device, Pickcel keeps playing it offline, so your screens stay live even without internet. Static media like **images, videos, and PDFs** play offline, and so do most apps using their last synced content. Apps that pull **live data from the internet**, such as web URLs, YouTube, and other apps that stream or fetch real-time content, need an active connection to load and stay up to date. You need internet for the initial setup and content assignment, and again whenever you want to receive **updates** such as new media or app data.

### Do I need an active internet connection to play content?

For **image, video, and Scroller** content, the player downloads everything locally and plays it on schedule; no constant connection required. An active connection on the player **is** needed for:

* Initial **screen registration**
* **Updating** the schedule or content on a screen
* Broadcasting real-time emergency content via **Quick Play**
* **Remote monitoring** and capturing screenshots
* Any **internet-based app**: URL links, YouTube, news, social media, and so on

<Note>
  If a media player has no Real-Time Clock (RTC) and runs without internet, it won't keep accurate local time. It then can't play scheduled content and instead shows the default composition applied to the screen.
</Note>

### What is RTC (Real-Time Clock), and how does it affect my content schedule?

An **RTC (Real-Time Clock)** is a hardware feature in your media player that stores the local time and time-zone information. A device with an RTC keeps correct time during offline operation and doesn't depend on the internet to know the local time or time zone.

This matters for scheduling: if a device **without** an RTC boots and runs without internet, it has no reliable time information. In that case it can't play **scheduled** content and falls back to playing only the **default composition** configured for the screen.

### Is Pickcel cloud-based, or can it run on a private network?

Pickcel is a **cloud-based** (SaaS) digital signage platform; your media and apps are stored securely on Pickcel's servers, hosted on **AWS**. It can **also** be deployed [on-premise](https://www.pickcel.com/solutions/on-premise-digital-signage) within a private network such as a LAN or WAN. See the [On-Premise Guide](/on-premise/configure-raspberry-pi-on-premise) for self-hosted deployments.

### What are the minimum server requirements for a private-network deployment?

To support roughly **50 displays**, you'll need a small-to-mid-size server with a **quad-core processor**, **16 GB RAM**, and storage to match your media needs (at least **1 TB**, plus external NAS if needed). For larger deployments, contact the [sales team](https://www.pickcel.com/company/contact) for a tailored recommendation.

### How much cloud storage do I get, and can I increase it?

Standard storage depends on your account type:

| Account                        | Cloud storage                                    |
| :----------------------------- | :----------------------------------------------- |
| **Trial** (1 display)          | 250 MB                                           |
| **Professional**               | 3 GB per display (can be increased upon request) |
| **Business**                   | 8 GB per display (can be increased upon request) |
| **Enterprise** (250+ displays) | 3 GB per display (can be increased upon request) |

<Note>
  Need more? Contact [Technical Support](mailto:support@pickcel.com). Full plan details are on the [pricing page](https://www.pickcel.com/pricing.html).
</Note>

### Does Pickcel support local streaming with multicast?

Yes. Pickcel offers local live/media streaming via **multicast**, provided your network is equipped to handle multicast streaming and has the necessary hardware for in-network video streaming. Contact [support](mailto:support@pickcel.com) for details.

### How do I check whether a screen is online and connected to the internet?

There are three ways to check whether a screen is connected to the internet.

**1. On the Pickcel player.** Look at the [Health Indicators](/faqs/health-indicators), the three small dots in the **bottom-right corner** of the screen. The **first dot** shows the internet connection: **green** means connected, **red** means offline.

<Frame>
  <img src="https://cdn.pickcel.com/images/support/faqs/offline_check/pickcel-player-internet-connection-dots.yjsjyeqo13HH.png" alt="Pickcel player playing content with the three connection-status dots highlighted in the bottom-right corner" />
</Frame>

**2. From the device's network settings.** Open **Settings → Network Settings** on the device and check that **Wi-Fi** or **Ethernet** shows as connected. To confirm, open an internet-based app such as YouTube and check that it loads.

<Frame>
  <img src="https://cdn.pickcel.com/images/support/faqs/offline_check/screen-network-settings-connection-status.WEDqDBhZP1pL.png" alt="Device Network settings showing Wired Connection connected to the internet and Wi-Fi not connected" />
</Frame>

**3. From the Pickcel console.** Open the **Screen** module. In the **Last Seen** column, each screen shows a colored status dot: **green / Online** means the device is connected, **red / offline** means it isn't.

<Frame>
  <img src="https://cdn.pickcel.com/images/support/faqs/offline_check/pickcel-console-screen-online-status.gd_OEmjF2uFG.png" alt="Pickcel console Screen module listing screens with green Online status dots in the Last Seen column" />
</Frame>

Open a screen to see the same status on its detail page, shown as a label next to the screen name, such as **Online** or **Offline 2 days ago**.

<Frame>
  <img src="https://cdn.pickcel.com/images/support/faqs/offline_check/pickcel-console-screen-detail-offline-status.maxxQQjji63b.png" alt="Pickcel console screen detail page showing an Offline status label next to the screen name" />
</Frame>

## Related guides

<CardGroup cols={2}>
  <Card title="Health Indicators" icon="circle-dot" href="/faqs/health-indicators">
    Understand the three status dots shown on your screen.
  </Card>

  <Card title="On-Premise Setup" icon="server" href="/on-premise/configure-raspberry-pi-on-premise">
    Deploy Pickcel on your own private network.
  </Card>

  <Card title="Content Security" icon="lock" href="/faqs/content-security">
    How Pickcel protects your content in the cloud.
  </Card>

  <Card title="Back to FAQs" icon="circle-question" href="/faqs/faqs">
    Browse all Pickcel FAQ articles.
  </Card>
</CardGroup>
