> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pickcel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Fix Pickcel App Not Launching on Android TV?

> Troubleshooting guide to fix Pickcel app launch issues on Android TV by configuring launch on boot and file permissions

If the Pickcel app is not launching on your Android TV, you may need to configure launch on boot permissions and file/media access. Follow the steps below to resolve the issue.

<Info>
  **What is Launch on Boot?** Enabling any application for 'launch on-boot' allows the app to automatically start every time the device or screen is turned on.
</Info>

## Enable Launch on Boot (General Android TV)

<Steps>
  <Step title="Open Settings">
    On the top-right corner of your TV screen, locate and click the **settings** gear icon.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-open-settings.kwhAOF440ilq.jpg" alt="Android TV settings gear icon" />
    </Frame>
  </Step>

  <Step title="Go to Apps module">
    Navigate to the **Apps** module in the settings menu.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-apps-module.NqkKOijXaUhE.jpg" alt="Apps module in Android TV settings" />
    </Frame>
  </Step>

  <Step title="Access Special app access">
    Click on the **Special app access** option.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-special-app-access.K3ekV8lAF7ph.jpg" alt="Special app access option" />
    </Frame>
  </Step>

  <Step title="Select Display over other apps">
    Click on the **Display over other apps** option.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-display-over-other-apps.tmeH07d0b8W5.jpg" alt="Display over other apps option" />
    </Frame>
  </Step>

  <Step title="Enable Pickcel access">
    Find the **Pickcel** entry in the list and switch it **on**. This permission lets Pickcel draw its screen on top of the TV's home launcher, which is what allows it to take over the display automatically at boot instead of getting stuck behind the home screen.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-enable-pickcel-display-access.BVMUKSkgXtey.jpg" alt="Enable special access for Pickcel app" />
    </Frame>
  </Step>
</Steps>

## Enable Launch on Boot for TCL TV

<Info>
  If you are using a TCL TV, you need to follow the additional steps below to enable Auto Launch permission from the Safety Guard App.
</Info>

<Steps>
  <Step title="Launch Safety Guard app">
    Open the **Safety Guard** app from the Apps Store.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/tcl-tv-open-safety-guard-app.SYHyfIJ0htkZ.jpg" alt="Safety Guard app in Apps Store" />
    </Frame>
  </Step>

  <Step title="Open Permission Shield">
    Click on **Permission Shield** in the Safety Guard app.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/tcl-tv-permission-shield.vnRfLkj2rYz7.jpg" alt="Permission Shield option" />
    </Frame>
  </Step>

  <Step title="Access Auto Launch Permission">
    Select **Auto Launch Permission** from the menu.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/tcl-tv-auto-launch-permission.Yxl9OgrSt_6W.jpg" alt="Auto Launch Permission option" />
    </Frame>
  </Step>

  <Step title="Configure Pickcel permissions">
    Set the **Auto manager** option to **Closed** and ensure the **Pickcel** app permission is set to **Opened**.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/tcl-tv-pickcel-auto-launch-settings.kA56VUnxXfZ0.jpg" alt="Configure Auto Launch settings for Pickcel app" />
    </Frame>
  </Step>
</Steps>

Once the settings are applied, the Pickcel app will launch on boot.

## Configure Files and Media Permissions

Pickcel needs unrestricted access to files and media so it can download and cache content locally on the device. Without it, downloaded content may fail to play even though the app appears to be running.

<Steps>
  <Step title="Access Settings">
    On the top-right corner of your TV screen, locate and click the **settings** gear icon.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-files-media-open-settings.wHdLpguN6iP_.jpg" alt="Android TV settings gear icon" />
    </Frame>
  </Step>

  <Step title="Open Apps module">
    Navigate to the **Apps** module in the settings menu.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-files-media-apps-module.NqkKOijXaUhE.jpg" alt="Apps module in Android TV settings" />
    </Frame>
  </Step>

  <Step title="Find Pickcel app">
    Scroll through **All apps** and click on the **Pickcel** app.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-select-pickcel-app.sXYYk5zahUI9.jpg" alt="Select Pickcel app from All apps" />
    </Frame>
  </Step>

  <Step title="Open Permissions menu">
    Click on **Permissions** in the app settings.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-pickcel-permissions-menu.wnFk8aQsTObm.jpg" alt="Permissions option in Pickcel app settings" />
    </Frame>
  </Step>

  <Step title="Select Files and Media">
    Under **Additional permissions**, click on **Files and Media**.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-files-and-media-permission.T2dvUDWDuySi.jpg" alt="Files and Media option under Additional permissions" />
    </Frame>
  </Step>

  <Step title="Grant permanent access">
    Select **Allow all the time** to grant permanent file access.

    <Frame>
      <img src="https://cdn.pickcel.com/images/support/faqs/android_faqq/android-tv-allow-all-the-time.J-36lKnumUuc.jpg" alt="Select Allow all the time for Files and Media permissions" />
    </Frame>
  </Step>
</Steps>

<Warning>
  **Important for Android 11/12 TV:** If there were already downloaded files and you reinstall the app, you may see a black screen for those old files. To avoid such issues:

  * Download the app from the [Pickcel website](https://www.pickcel.com/download/#android) in such cases
  * Alternatively, if installing from the Play Store, manually clear the Pickcel folder before installing the new app
</Warning>

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